(c) For complete details about onsite or Advanced Exchange, please see /service contracts.ĥ Hard drive retention is not available on models with a soldered hard drive, including XPS 9315 2in1, Chromebooks or Venue tablets, except the Venue 11 Pro. Advanced Exchange subject to country availability. Customer must return original hardware to Dell according to the rules specified. (b) Advanced Exchange replaces hardware after remote diagnosis. Onsite service is provided by Dell Marketing L.P., Availability varies. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched usually within 1 or 2 business days following completion of remote diagnosis. Dell Advantage for Teachers and Faculty Staffġ Disclaimer details for Advanced Exchange:ġ Onsite or Advanced Exchange after remote diagnosis (a) Onsite after remote diagnosis is determined by online/phone technician of cause of issue, may involve customer access to inside of system and multiple extended sessions.Energy, Climate Action & Sustainability.

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